Automatic answers for common questions plus lead routing for Cincinnati and NKY small businesses. Less inbox noise, faster replies, real inquiries land with context.
Answer the questions you get asked every day, automatically, any time, without interrupting your work.
Most small businesses get the same ten questions: pricing, hours, service area, how long the job takes. Answering personally works when you are slow. When you are on a job in Anderson Township or it is 10pm and someone compares you to three Cincinnati listings, silence costs the booking.
We add site or chat Q&A grounded in your real services, pricing bands, and FAQs. Repeat topics get instant answers. Serious shoppers submit name, job type, and timing, then we route the thread to your inbox or CRM with context so your first reply is not "Sorry, who is this?"
This is not a gimmick avatar. It is structured knowledge with guardrails: if the question is outside what you approved, we escalate or capture contact for follow-up. That keeps trust high in categories like dental, legal, and home repair where bad info is worse than no info.
Implementation usually bundles with Growth or a scoped automation quote. Expect platform fees for messaging or hosted AI from a few dollars to low hundreds monthly depending on volume. We disclose that before go-live.
Eastern Avenue diners and Kenwood office tenants browse on lunch breaks. Weekday spikes are normal. Q&A keeps answers consistent when you are on a job site or in back-to-back consults.
We tag high-intent phrases like "emergency," "same week," or "estimate" so your phone buzzes while general questions stay in email. Rules differ for one-owner shops versus crews with a dispatcher.
If you serve both sides of the river, we clarify Covington versus Downtown language so answers never promise a zip you will not drive to.
Medical and legal shops get stricter escalation. We flag symptom or case-detail questions and move them to secure intake instead of open chat.
When hours, promotions, or prices change, we update the knowledge base the same way we would update your site. Quarterly reviews catch drift before customers notice.
Seasonal offers get date windows so expired promos do not linger. We version change notes so your team knows what shifted last month.
Yes. We pull phrasing from how you already talk on the phone and in reviews. The voice should match your site, not a corporate script.
We escalate or collect contact. It never guesses medical, legal, or pricing promises you did not approve.
That is the usual design. Name, phone, job type, photos if needed, then a clean handoff to you or your CRM.
Most often on your site. We can mirror logic to SMS or Meta if that is where your customers already ask questions.
Tree bots fail on natural phrasing. We start from real logs, call recordings you approve, and inbox FAQs so coverage matches how people talk.
Light Q&A on one page may land around $750 to $1,500 depending on depth. Multi-intent routing with CRM and SMS is scoped like other automations after discovery.
No. We keep key content in HTML for crawlers and use helpers for dynamic detail. Core Web Vitals stay in scope.
Yes, for tuning and support. You can set retention limits. Sensitive verticals get stricter defaults.
When you use Calendly or similar, we hand off with pre-filled fields so the slot books with one fewer click.
You approve every fact. We draft from intake forms, existing site copy, and call notes you give us. Nothing goes live without your sign-off.
Simple Q&A on a single services page often needs 5 to 10 business days after content is approved. Deeper routing with CRM tests can run 2 to 3 weeks.
Sometimes. Browser speech APIs and phone handoffs add cost. We add them when your data shows people struggle with tiny keyboards on the road.