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Frequently asked questions

Answers on website cost, timelines, what's included, audits, and lead capture. Cincinnati studio for Greater Cincinnati and Northern Kentucky shops.

Straight answers about cost, timeline, what is included, local SEO, and how a project actually runs. Grey Chair Digital is a Cincinnati studio for specialty shops in Greater Cincinnati and Northern Kentucky.

Websites

How much does a small business website cost?

Most specialty-shop websites we build land at Core $1,500 or Growth $3,000, with larger custom work from $5,000+. Price depends on pages, features, and add-ons. We focus on specialty retail and main-street shops in Greater Cincinnati and Northern Kentucky.

How long does it take to build a small business website?

A single high-conversion landing page can launch in 1 to 2 weeks. A typical 5-page site with lead capture and contact or booking usually takes 2 to 4 weeks from kickoff to launch. Larger or custom projects (e-commerce, multiple automations) often take 1 to 4 months.

What's included in a small business website package?

Typical inclusions: mobile-first design, core pages (home, services, about, contact), contact forms and tap-to-call, basic SEO and analytics, SSL (HTTPS), and often a CMS so you can update your own content. Add-ons may include domain, Google Business Profile setup, lead or review automation, e-commerce, and blog setup. Our packages are listed on our pricing page.

Can I update the website myself after launch?

Yes, when we include a CMS you get a practical handoff: how to edit text, swap images, and add simple pages. We stay available for deeper layout or structural changes that are better left to a developer.

Do you build e-commerce or online booking?

We can scope product catalogs, checkout flows, and booking handoffs when they match your operations. Complexity drives timeline and budget; we confirm requirements in discovery so you are not surprised after kickoff.

Local SEO & GBP

What is Google Business Profile and why does it matter?

Google Business Profile is your free listing that powers the map pack and local results. Accurate categories, services, photos, reviews, and a website that matches the same story all help customers choose you. We offer profile optimization as a service and tie it to your site when it makes sense.

What is local SEO vs regular SEO?

Regular SEO often targets broader or national queries. Local SEO focuses on searches with local intent: city names, near me, and map results. It combines your website, Google Business Profile, citations (consistent name, address, phone), and reputation signals.

What are citations and NAP?

Citations are mentions of your business on directories, maps, and industry sites. NAP is name, address, and phone. When listings disagree, customers and search engines get mixed signals. We audit and align high-trust listings rather than chasing hundreds of low-value directories.

Can you help me rank #1 in Google Maps?

No one can guarantee map positions; rankings depend on relevance, distance, and prominence. We focus on fixing blockers, aligning your profile and site, and building durable habits (reviews, photos, accurate services) so you earn a fair shot in your service area.

Automation

What is lead capture automation?

Lead capture automation is the setup that sends every inquiry to one place and can trigger follow-up automatically. It includes forms and booking on your site, connection to your email or CRM, and optional auto-replies (for example SMS or email after a form fill). You stop losing leads to missed messages or broken forms.

What kinds of automations do you set up for small businesses?

Common examples: form-to-email or CRM routing, appointment reminders, review request sequences after a job, and light inventory or notification hooks. We keep automations practical so they are maintainable, not a fragile Rube Goldberg machine.

Process

What is a free demo?

A free demo is a quick look at what your site could be, we put together a tailored example so you can see layout, structure, and feel before you commit. No obligation. We can also do a website audit of your current site (speed, clarity, lead capture) and give you a short report and plan.

How do I get started?

Start with a short note about your business and goals. We reply personally, usually with a few clarifying questions, then propose next steps (discovery call, audit, or scoped quote). There is no pressure to buy on the first email. When you are ready, use Get a quote on this site.

What does your process look like from kickoff to launch?

Discovery to align audience and goals, scoped build with milestones, then launch checklist (analytics, search basics, forms working, handoff). Timeline depends on your content and approvals; we give a realistic range after discovery, not an open-ended backlog.

Do you host my website or do I keep ownership?

You keep ownership of your domain and content. Hosting and DNS can sit with a provider you choose or one we recommend for performance; we document who holds what so you are never locked in without knowing it.

Do you work with businesses outside Cincinnati?

We focus on restaurants, bars, and retail businesses in Greater Cincinnati and regional Ohio. We take one new client at a time to ensure quality and attention. Discovery, reviews, and most project work happen remotely with clear milestones. When you are in the area and a face-to-face kickoff helps, we can meet locally.

Northern Kentucky

Do you work with businesses in Northern Kentucky?

Yes. We regularly serve restaurants, bars, and retail shops in Covington, Newport, Florence, and surrounding NKY communities. We focus on Greater Cincinnati and regional Ohio. Discovery and reviews are usually remote; we are transparent about being Ohio-based with no fake local addresses.

Do I need a Cincinnati-based web designer for local SEO?

Local messaging and Google Business Profile alignment benefit from someone who knows your market, but technical SEO and site performance are not magic tied to a ZIP code. We are Cincinnati-based, focus on Greater Cincinnati and Northern Kentucky, and avoid gimmicks like stuffed city pages or fake locations.

Grey Chair Digital — websites for specialty retail in Greater Cincinnati and Northern Kentucky.

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Company

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Services

  • Website Rebuild
  • New Website
  • Lead Capture Systems
  • Business Automation
  • Never Miss a Job
  • Run on Autopilot
  • Website Q&A & lead routing
  • Google Business Profile Optimization
  • Local SEO & Discovery

Automation playbooks

  • Leads Go Straight to Your Customer List
  • Ask for Reviews After They Pay
  • Book Online, It Goes on Your Calendar
  • New Inquiries Go to the Right Person
  • Low Stock? Get an Alert
  • Auto-Reply to Reviews
  • Fresh Record Info → Descriptions
  • Workout (Strava) → Calendar
  • Jira → Calendar
  • Back Office Automation

Service areas

  • Milford, OH · new websites
  • Milford, OH · redesign & migration
  • Web design Cincinnati OH
  • Florence, KY web design
  • Covington, KY web design
  • Newport, KY web design
  • Erlanger, KY web design
  • Fort Mitchell, KY web design
  • Independence, KY web design
  • Northern Kentucky web design
  • Mason, OH web design
  • West Chester, OH web design
  • Loveland, OH web design
  • Blue Ash, OH web design
  • Anderson Township web design
  • Hyde Park web design
  • Montgomery, OH web design
  • Fairfield, OH web design
  • Norwood, OH web design
  • Batavia, OH web design
  • Citation building
  • Local map optimization · Cincinnati
  • Website copywriting
  • AI search optimization
  • Local link building
  • Plumbing websites · Cincinnati
  • HVAC websites · Cincinnati
  • Roofing websites · Cincinnati
  • Electrician websites · Cincinnati
  • Landscaping websites · Cincinnati
  • Contractor websites · Cincinnati
  • Restaurant websites · Cincinnati
  • Salon websites · Cincinnati
  • Real estate websites · Cincinnati
  • Medical websites · Cincinnati
  • Plumber sites
  • Contractor sites
  • HVAC sites
  • Electrician sites
  • Salon sites
  • Restaurant sites
  • Landscaping sites
  • Dentist sites
  • Chiropractor sites
  • Real estate sites

Cincinnati, OH · (513) 535-1621 · hello@greychair.digital

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